Poly Lens Cloud - MTROW - Room App - Update Policy setting ignored and disabled by forced update

[Brennan73]

Hello,

I've raised this a a bug but though to post here in case anyone else is seeing this.

MTROW - Room App - Update Policy setting ignored and disabled by forced update

Policies \ Individual Device \ Software Update - no settings I have made.  Disable Software Update and use Latest Available Version both not set

Policies \ Site \ "My Site" \ Device Models \ Room App \ Software Updates - same as above

Issue:

Poly Lens Cloud \ Inventory \ Microsoft Teams Room \ Settings \ Software Update \ Disable Software Update is Enabled and no matter what setting I make in the 2 policies above, this setting will not change.  this page reflects that a Device or Site policy is applied eg: "Use Latest Version" but I cannot override the forced "Disable Software Update"

This is the same with v 1.14.42 and 5.0.60.  I have had to manually update directly on the MTROW box.

[M_Salman]

Hello @Brennan73  , Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

It looks like this may need direct support from our technical team. I encourage you to contact HP Support, where our engineers can take a closer look and help sort it out. You’ll find the contact link below.

https://support.hp.com/us-en/poly

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman