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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎11-19-2024 01:41 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi,

We are going to install Poly Voyager 4310 headset in our company for all users.

I enabled the Entra ID integration and in my Entra ID applications I see "Poly Lens" and users logging in.

 

BUT, in my lens.poly.com I just see a couple of users.

There are 4 users, logged in in Desktop app with company 365 account that are not present in portal "device user" or in "inventory".

 

Thank you.

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1 REPLY 1

‎11-19-2024 08:47 AM

HP Recommended

Hi @mcevoli Welcome to Poly HP Support Community.  
 
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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