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[FAQ] What kind of support should I expect from the Community for Poly phones, Click here to find out!
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‎07-31-2025 03:38 AM

HP Recommended

Hi all,

 

I am just wondering if anyone has insights in what I can do here? Managing an Org where I have been tasked with copying update circle info from TRPP into Lens, however, the issue is I can only access very few devices due to the requirement that they are onboarded using serial. There are over 700 devices on this site so re-onboarding using serial is unfeasible.

 

Does anyone have any ideas?  image.png

1 REPLY 1

‎07-31-2025 12:39 PM

HP Recommended

Hello @collin5858, Welcome to the Poly HP Support Community. 

 

It looks like this may need direct support from our technical team. I encourage you to contact HP Support, where our engineers can take a closer look and help sort it out and elevate the issue to the relevant team. You’ll find the contact link below.

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Meghana

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