• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-17-2022 04:39 PM

HP Recommended

We aren't able to provision new devices in Poly Lens today. When I try and open our provisioning server URL in a browser, it tries to load for a minute or so and eventually I get a "504 Gateway Time-out" error. 

 

There is an incident in the Poly Cloud Services Status dashboard (Poly Cloud Services Status - Slow page loads and issues downloading software packages. (plcm.vc)) but it's not clear to me whether this issue is related.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2022 02:15 PM

HP Recommended

Okay, it turns out the issue was at our end.

 

However, as a troubleshooting step, I attempted to open the provisioning server URL (https://t11288.deviceprovisioning.dm.lens.poly.com) in a browser to confirm that there wasn't some kind of network issue preventing our phones from contacting it. Rather than returning something sensible like a line of text saying "Poly Lens deployment server" or even a 403 Forbidden, the server instead sits for a minute and eventually returns a "504 Gateway Time-out", which naturally led me to think the server was down.

 

Lesson learned, I guess.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-19-2022 02:15 PM

HP Recommended

Okay, it turns out the issue was at our end.

 

However, as a troubleshooting step, I attempted to open the provisioning server URL (https://t11288.deviceprovisioning.dm.lens.poly.com) in a browser to confirm that there wasn't some kind of network issue preventing our phones from contacting it. Rather than returning something sensible like a line of text saying "Poly Lens deployment server" or even a 403 Forbidden, the server instead sits for a minute and eventually returns a "504 Gateway Time-out", which naturally led me to think the server was down.

 

Lesson learned, I guess.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.