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[FAQ] What kind of support should I expect from the Community for Poly phones, Click here to find out!
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‎09-16-2023 10:32 AM

HP Recommended
Product: Voyager FOCUS2 M
Operating System: Microsoft Windows 11

I had an issue with my headset.  Right ear had the audio cutting out. I contacted support and was sent a label to ship it back. I did. This is where the crap begins. According to tracking, it was delivered a day later. I gave a week before reaching out. The word was we needed to wait for a response from the logistics team. I have since contact via chat and phone 5 times, over the last 3 weeks. Given case numbers, tracking numbers, and contact information multiple times. Nothing. This should be a simple thing for a company the size of HP. If it is lost, send a replacement. If it is being worked on, give an ETA. Now, I cannot even find the chat option on their website. As an IT leader, I cannot recommend any equipment from a company that doesn't support their product. I just need my headset!!!!

1 REPLY 1

‎09-21-2023 11:35 AM

HP Recommended

Hello CompuHustler, welcome to the HP Poly community.
I am so sorry for all the trouble gone through all this. I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. We will try our best to resolve the issue.

Regards,
Meghana

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