partners.ztp.poly.com

[gonettg]

I have a rove b2 that i am trying to write the its config url after a reset to default.  It's detected by partners.ztp.poly.com, but it does not rewrite the config url.  The version 8.0.3

[Meghana_10]

Hello @gonettg, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Rove B2.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

When dealing with a Poly Rove B2 base station that fails to rewrite the configuration URL after a reset, you can try the following steps to resolve the issue:
 

Verify Network Connection: Ensure that the base station is properly connected to your network and has access to the internet. This is necessary for it to communicate with the provisioning server.
 

Check Firmware Version: Since your system is running version 8.0.3, verify whether there are any available firmware updates. Updating to the latest software version may resolve connection issues with the provisioning server.
 

Configuration Settings: Confirm that the settings in the base station allow it to be configured by a ZTP (Zero-Touch Provisioning) server. Check that ZTP is enabled and pointing to the correct server address.
 

Reset and Retest: Try resetting the device again. Make sure the reset process is completed successfully, and after rebooting, check if the device retrieves the configuration from the provisioning server.
 

Manually Set Configuration URL: If automatic provisioning is not working, you may need to manually set the configuration URL through the device's web interface or administration settings.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @gonettg

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana

[Meghana_10]

Hi @gonettg, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

@gonettg Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,
Meghana