I am having a problem with HP case creation

[Lucas2226]

The HP website that i used for opening repair cases has been updated and with it a new field has appeared which i cannot edit and is not letting me open my tickets. Even though i shows as non mandatory, when i try to finish the case and open the ticket it says that the field has not been filled. 

[Kuroi_Kenshi]

Hi @Lucas2226,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[movingcompanyus]

It sounds like you're experiencing a frustrating issue with the updated HP website. Even though the new field is marked as non-mandatory, the system still prevents you from submitting your repair ticket, likely due to a bug or misconfiguration in the form validation.

Here’s what you can try:

1. Clear browser cache and cookies – Sometimes old data conflicts with updated web forms.

2. Try a different browser – Use Chrome, Firefox, or Edge to see if the issue persists.

3. Inspect the field – If possible, try entering a placeholder or dummy value even if it’s not required.

4. Contact HP Support directly – Explain the issue and include screenshots if possible. They might be unaware of the bug.

If this is time-sensitive and you rely on your devices for work, it might be worth looking into local repair services too. A quick moving company search for local tech repair providers can sometimes reveal businesses that offer mobile IT support or certified HP repair options nearby.