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‎06-10-2025 08:07 AM

HP Recommended
Operating System: Microsoft Windows 11

The HP website that i used for opening repair cases has been updated and with it a new field has appeared which i cannot edit and is not letting me open my tickets. Even though i shows as non mandatory, when i try to finish the case and open the ticket it says that the field has not been filled. 

Lucas2226_0-1749564404485.png

 

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1 REPLY 1

‎06-11-2025 11:24 AM

HP Recommended

Hi @Lucas2226,

 

Welcome to the HP Support Community! 

 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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