PZT API returning 500 Internal Server Error when attemption to fetch a device that is not registered

[alfredberggren]

Hello.

When attempting to fetch a device that is not registered in Poly Zero Touch, the API returns a 500 internal server error, instead of a 404 Not Found. Is this an intentional change or a bug?

Example:
GET https://api.ztp.poly.com/preview/devices/{MAC}
Response:

{

"statusCode": 500,

"code": "NOT_FOUND",

"error": "Internal Server Error",

"message": "device [{MAC}] does not exist"

}

Previously, this request has yielded a 404 response. What is the cause for the 500 and is this an expected response when a device is not registered?

[M_Salman]

Hello @alfredberggren, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[alfredberggren]

The issue does not regard a specific Poly device.

Any poly device (mac) used in the specified API returns a 500 for me.

[M_Salman]

@alfredberggren,

We're here to help you tackle that issue you are facing in the device Don't worry, we've got your back!

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.

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We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,
Salman