Polly lens will not install Google Play Android

[Sam_V]

I recently tried to update PolyLens to the latest software. It would not install through Google Play. So I uninstalled the poly lens app, power cycle the phone and tried to reinstall. No Joy. I currently have Android 11 on a Motorola edge, probably 2021 vintage. 

[Meghana_10]

Hello, @Sam_V Welcome to the HP Poly Support Community. 

Thank you for posting your query.

1. Could you please try installing it on any other phone?

2. Could you please clear the cache on the phone and try once again?
3. Could you please install the Poly Lens application on PC and check if the latest software version could be installed?
 

Please download the Poly Lens application from the link provided below.
Poly Lens Device Management App | HP® Official Site

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.
 

Regards,
Meghana 

[Sam_V]

Thank you for your quick reply. 1. Poly lens works on iPhone. 2. Cache cleared. 3. Current on updates according to Poly Lens Desktop. Not able to download or install on Android. 

[Meghana_10]

Thank you so much for the response, @Sam_V 

Could you please try installing the Poly Lens on the PC and connect the device and check if the device is visible on the Poly Lens application?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

[Sam_V]

Voyager 5200 does connect with Poly Lens Desktop.   

[Meghana_10]

I request that you try installing and updating the software with your Android phone once again, as the Poly Lens application works on iPhone as well as the Poly Lens desktop application. @Sam_V 

Regards,
Meghana 

[Sam_V]

Thank you for your help, Meghana, still, no joy. I have tried repeatedly to install Poly Lens app on the Android phone, without success. I tried again at your request, and I get the same message: "Can't install Poly Lens Try again, and if it still doesn't work, see common ways to fix the problem. " 

[Meghana_10]

I am really sorry. Please check with your Android phone support so that they can assist you if there are any issues. @Sam_V 

Regards,
Meghana 

[Sam_V]

I'm curious. What permissions need to be allowed in Google Play for PolyLens to download and install?

[Meghana_10]

As the Poly Lens application is free and can be downloaded from the Play Store, there are no such permissions that need to be allowed in Google Play. Kindly check your mobile phone settings if any settings need to be altered. @Sam_V 

Regards,
Meghana