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‎06-01-2026 12:03 PM

HP Recommended

Poly voyager 5200 uc bluetooth headset  app software not full update  ,

Can you solve it

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1 REPLY 1

‎06-01-2026 02:45 PM

HP Recommended

Hello @Guna21, Welcome to the HP Poly Support Community. 

 

Thanks for reaching out about your query regarding the Poly Voyager 5200.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

 

1. Could you please try the headset with a different mobile phone or a PC?

2. Could you please uninstall and reinstall the Poly Studio App and connect the device to the PC and check if the firmware can be updated?

 

Take care and have an amazing day! 

I'm an HP Employee.


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