• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎02-23-2026 10:26 AM

HP Recommended

צילום מסך 2026-02-23 192424.png

the update was already done by mobile app

1 REPLY 1

‎03-23-2026 11:43 AM

HP Recommended

Hello @razzzz, Welcome to the HP Poly Support Community.

 

Thank you for reaching out regarding your query about the Poly device.
 

I’m sorry to hear about the issue you’re experiencing with your HP Poly Studio. I understand how important it is for your device to function reliably, and I’m here to help you resolve this as quickly as possible.

To assist you further, I kindly request you to try the following troubleshooting steps:
 

  • Reinstall the HP Poly Studio application
  • Connect the headset to your PC using a USB cable and test the functionality
  • Reset the headset using the Poly Studio application
  • Update the headset firmware through the Poly Studio application

Please let me know if the issue persists after trying these steps, and I will be happy to assist you further.

 

Take care and have an amazing day!

 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

 

Regards,

Salman

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.