• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-12-2022 09:40 AM

HP Recommended
Product: Samsung ProXpress SL-C2670FW Color Laser Multifunction Printer
Operating System: Microsoft Windows 10 (64-bit)

Samsung  C2670.. Initial problem with machine was, it would go to sleep and not wake. It would still print, but they were unable to use any scan or copy functions. If they unplugged for about a minute, it would then work until the next time it went to sleep.

I attempted to update the firmware via EWS and got the message “Firmware update completed unsuccessfully”

Replaced the main controller board (and of course I could not update firmware via EWS because the new board does not have an ip address) Still have same message on screen.

I tried to update firmware via USB. My laptop went thru the motion of updating, but the machine did nothing.

Kelly Butler
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.