• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I have tried this method and it will not let me go any further.

Can I by pass this or should I just replace Hard drive? 

 

  1. Turn the printer ON .
  2. Press the HP logo that displays in the middle of the screen when you see the “1/8” under the logo.
  3. Press the Down arrow button to highlight Administrator, and then press the OK button.   Will not let me go passed Administrator button. I'm Locked out. I am ready to just replace hard drive will that work?
  4. Press the Down arrow button to highlight Partial Clean, and then press the OK button.
  5. Press the OK button again.
  6. Press the Back button once to highlight Continue, and then press the OKbutton.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.