Black and Color ink is not flowing into the printer's hose

[Mathavan]

So, I bought HP Ink Tank Wireless 415 yesterday, and I noticed that ink is not flowing into the printer's hose. The print quality is getting bad as I continue to print as I believe the ink in the printhead is reducing. I think my printer needs the priming process again. Can anyone suggest how to allow ink to flow into my printer?

[sandytechy20]

@Mathavan

Welcome to the HP support communtiy.

I understand that black and color ink is not printing, I am glad to assist you.

Run the printhead cleaning utility using the HP Software

• Open or search for the HP folder in your list of installed software applications, click the folder for your printer, and then click the name of your printer.
• HP Printer Assistant opens.
• On the HP Printer Assistant window, click Maintain Your Printer.
• Click the Device Services tab, and then click Clean Ink Cartridges.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Mathavan]

I have done it multiple times but I have no progress on it. I think the cartridges needs primming process again. Can you help me on informing how to prim the inks again into the cartridges?

[sandytechy20]

@Mathavan

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.