Can't print using 3rd party ink

[3rdPartyInky]

I'm unable to print using 3rd party ink.  This never used to be a problem.  I have an OfficeJet 9010, version:MANHTNPP1N002.2313A.00

I've read several posts about downgrading, however, I can't find the older files.  

HP's "fix" involves upgrading to a version that doesn't have the security check.  However, my printer model isn't listed.  

[Raj_05]

Hi @3rdPartyInky,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's not uncommon for HP printers like the OfficeJet series to have issues with third-party ink cartridges. HP printers often use a technology called "HP Dynamic Security" or "HP Cartridge Protection" to detect and block the use of non-HP ink cartridges. This is done to protect their printers from potential damage and maintain print quality.

Here are some steps you can try to resolve the issue:

• Check for Firmware Updates: Ensure that your printer has the latest firmware installed. Sometimes, HP releases firmware updates that may relax restrictions on using third-party ink cartridges. You can check for updates on the HP website or through the printer's settings menu.
• Use Genuine HP Cartridges: The simplest solution is to use genuine HP ink cartridges. While they can be more expensive, they are designed to work seamlessly with HP printers and are less likely to cause compatibility issues.
• Disable Cartridge Protection: Some HP printers allow you to disable cartridge protection through the printer's settings menu. Check your printer's user manual or HP's website for specific instructions on how to do this. Be aware that disabling cartridge protection may void your warranty.
• Return or Exchange: If you recently purchased third-party cartridges and they are not working, consider returning or exchanging them with the retailer or manufacturer. Sometimes, you may receive defective or incompatible cartridges.

Remember that using third-party ink cartridges can sometimes have unpredictable results, including reduced print quality or potential damage to your printer. While it can be tempting due to cost savings, it's essential to weigh the pros and cons and consider the potential consequences before using them. Always make sure you're using cartridges that are compatible with your specific printer model.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[3rdPartyInky]

Hi, thanks for your response to a very frustrating issue.  The printer used to work perfectly well with 3rd party ink.

Can you be more specific?  I have an OfficeJet 9010 printer, with the latest drivers.  I see no option to be able to accept 3rd party ink, or disable the "security" feature.  Can you please provide specific instructions for my model printer?

Is it possible to allow an OfficeJet 9010 to use 3rd party inks?

[Raj_05]

Hi @3rdPartyInky,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support