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‎03-28-2022 02:43 PM

HP Recommended
Product: HP Smart Tank 515 Wireless All-in-One

I have a new HP 515 and when I print on best quality I get a black cartridge error every two prints. If I switch to draft it works again, but it appears again if I print again in best a powerpoint file. 

 

What could be the problem?

Thanks.

Category:
1 REPLY 1

‎03-31-2022 11:55 AM

HP Recommended

2Ionut80

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge error, I am glad to assist you.

Perform a power reset , reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps;- click here

 

keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

cheers.

Sandytechy20
I am an HP Employee

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