HP Envy 4527 'Remove and reinstall the indicated ink cartridge'

[NathanR2]

I purchased brand new 302 colour and black ink cartridges from John Lewis around 3 months ago. I do not print often and have used the printer only a couple of times to print off documents and once to print off 3 6x4 photos. When I tried to print today I am receiving the error message 'Remove and reinstall the indicated ink cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated ink cartridge.' This is in relation to the colour cartridge. 

I have tried removing and reinstalling multiple times. I have cleaned both the cartridge and receiver with a lint free cloth. I have also done multiple 'hard restarts'.

All to no avail.

I am at a loss for what to do as it seems a ridiculous waste to have to buy new cartridges when they have barely been used. 

[Dilip_18]

Hi@NathanR2,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP ENVY 4527 All-In-One Printer.

I have a few recommendations 

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.
2. With the printer turned on, disconnect the power cord from the printer.
3. Unplug the power cord from the power source.
4. Wait 60 seconds.
5. Reconnect the power cord to a wall outlet and to the printer.
   NOTE: 
   HP recommends plugging the printer directly into a wall outlet.
6. Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

Try the single-cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing
• then remove the color ink and, insert the black  in and try printing

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

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Have a great day!

[NathanR2]

Hi @Dilip_18 , 

Thank you for your reply.

I have tried resetting my printer as suggested and have cleaned both the cartridge and carridge.

I can confirm the printer works absolutely fine with only the black cartridge inserted.

However there should not be any issue with my colour cartridge as I only bought it recently and have barely used it.

[Kumar0307]

@NathanR2

It looks like the color ink cartridge is defective.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.