• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 6000
iOS

Printing only blank pages. Have troubleshooted the most obvious: power reset, disconnect from the network, uninstall app, reinstall print cartridges. Cartridges are almost 5 months old and have maybe printed 6 pages

1 REPLY 1
HP Recommended

@BlankPage, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer is printing blank pages. This is because the printer was not used frequently and the ink may be dried up.

The printer has to be used at least once a week. If not, you may remove the ink cartridges and place them in an air-tight container.

 

Perform the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Clean the ink cartridges up to 2 times, and print a test page to check the result.

 

If the issue persists, replace the ink cartridges. You may purchase replacement cartridges and other supplies from the HP Store or local retailers.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.