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‎05-15-2022 09:57 AM

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Product: HP PageWide Enterprise Color MFP 586f

If anyone can help me out I would appreciate it.  I have a HP pagewide MFP 586 , printer has been sitting for a couple of months and when I try to print something now in black ink it prints with streaks on the page.  Printer cost me $2300 and now this.  

thanks and appreciate the help 

Category:
7 REPLIES 7

‎05-15-2022 10:30 AM

HP Recommended

Have you tried running the printhead cleaning cycles? If yes and it did not help see below.

 

If it has been sitting unused and not turned on, then some of the pigment from the black ink has probably settled out of the carrier solution and sinks to the bottom ,impeding ink flow. This is a known issue and HP changed their ink formula to help reduce or eliminate the problem. First step, remove the black ink cartridge and look at the expiry date. If the expiry date is before April, you need to replace it. If the ink is nearly full, I would suggest you contact HP for a replacement. Once you have the correct ink, install it, make sure the firmware on the printer is up to date and then you will need to print 100 pages of solid black to loosen the clogged ink. Black page must be edge to edge to ensure that all printhead elements get cleaned.

 

 

 

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎05-15-2022 03:10 PM

HP Recommended

Thank you for the response.  Yes the black cartridge is almost full.  Where and how do I contact for a replacement? 
I will try to run a cleaning cycle again … 

‎05-15-2022 03:13 PM

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‎05-16-2022 07:24 PM

HP Recommended

Any thoughts ?

‎05-16-2022 08:22 PM

HP Recommended

CONTACT HP FOR A REPLACEMENT? EASIER SAID THEN DONE....Ive been racking my head how to contact HP. Worst service ever! So frustrated cause i cant seem to get help for this $3000 boat anchor!

‎05-16-2022 10:02 PM

HP Recommended

Any thoughts? Yes that ink is old formulation and needs to be replaced before doing anything. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎05-17-2022 06:24 PM

HP Recommended

Ok so as mentioned I did get new ink for it today I replaced the black and the magenta that was depleted.  But I still cannot get it to print anything. It seems just to hang like the file is not getting sent.  

I know you mentioned In the other post to reformat it and in stall the new firmware that way.  How hard is that to do? Thanks 

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