HP OFFICEJET PRO 9010 - INCOMPATIBLE CARTRIDGE - INDICATED CARTRIDGE NOT INTENDED FOR USE PRINTER

[GerryNolan]

This the first time I am changing an ink cartridge since updating to Windows 11. It is an original HP cartridge. Getting an error message re "Incompatible Cartridge - The indicated cartridges are not intended for use in this printer". Tried powering off the printer with new cartridge installed but getting the same error message. Tried updating the printer drivers and got a message saying all printer drivers are up to date. 

[sandytechy20]

@GerryNolan

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge electrical contacts

• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.
• 
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• 
• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.