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‎02-17-2022 08:37 AM

HP Recommended
Product: HP Smart Tank Plus 651 Wireless All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I keep getting a message saying there is a carriage jam, then it tells me to remove the jam, but there is not one. I have reset the printer multiple times and have tried to contact HP support which has proved to be a huge waste of time. My printer is out of warranty and so I imagine that may have something to do with the lack of support that I have received. Again there is nothing there, no obstructions, the only thing I have been able to do with HP support is get a case number but I have not heard back from HP at all. So any advice or suggestions would be much appreciated.  

Regards, 

Andy

Category:
6 people had the same question
1 REPLY 1

‎02-20-2022 07:44 AM

HP Recommended

@Andy6601, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the printer due to this false error. Make sure you have tried the steps mentioned in these documents - Carriage jam or E3 error or Paper Jam Error

 

If the error persists, I'm afraid this is a hardware failure. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

You may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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