HP officejet 3830 won't scan alignment page and won't print black ink

[sfargher]

My printer has worked fine up until recently. Currently appear to have two issues. The first is that it won't print black ink. It's not showing up at all on some documents and on others, its spotty/streaked.

I have plenty of ink. They are HP Ink Cartridges. The colored cartridge is lower on ink but it is still printing fine. 

Secondly, when I align the ink cartridges, it prints a colored alignment page just fine, but when I try to scan it to the computer, it tells me it cannot recognize the alignment page. The scanner is working fine because I can scan documents to my computer without issue, but for some reason it won't recognize its own alignment page.

please help. This is so incredibly frustrating and none of the solutions I have tried have made any difference.

[sandytechy20]

@sfargher

Welcome to the HP support community.

I understand that the black ink cartridge is not printing and you are unable to align the printer.

I am glad to assist you, follow these steps to fix both issues.

Clean the ink cartridges

• Load plain paper into the input tray.
• On the printer control panel, swipe the display to the left, and then touch Setup.
• Touch Tools, and then touch Clean Cartridges.
• The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.
• If the print quality is acceptable, you can stop troubleshooting.
• If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

Align the printer

• Aligning the ink cartridges correctly aligns the printhead with the printer. Align the ink cartridges, and then evaluate the results.
• On the printer control panel, swipe the display to the left, and then touch Setup.
• Touch Tools, and then touch Align Printer.
• An alignment page prints.
• Lift the scanner lid.
• Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.
• 
• Close the scanner lid.
• Touch OK to scan the page and complete the ink cartridge alignment.

Refer to this HP document for further assistance:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.