Remanufactured ink cartridge not working, but HP product not available for my device

[Steve385]

HP Deskjet 6940 Printer.   Needs a # 96 black ink cartridge, but cannot find one, even on HP website.  So, have installed a remanufactured cartridge, but just get a blinking orange icon as if the cartridge is not being recognized.  

[Jay_G24]

Hi @Carson73,

I'd like to help!

I understand you are using non-HP ink and the printer would not accept it.

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

To order a genuine HP  ink cartridge, you may reach HP Sales

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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