cartridge not communicating with printer envy 7155

[adam041]

the printer (envy 7155) screen turned blue while it was printing, displayed a power button. Pressing it did nothing. I shut it down and turned it on again. message displayed says the cartridge displayed (black) is not communicating correctly with the printer. I have replaced the cartridge with a brand new hp cartridge (64). Same message. I have shut it down several times, unplugged several times, cleaned the contacts, checked for the latest drivers and firmware and still get the same message.

Any suggestions would be welcome

Thank you

[Jay_G24]

Hi @adam041,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge communication error.

If you have already performed the steps from the document Ink cartridge errors and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping