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HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer

Hi I keep getting this code 0x6100004a I notice when I turn my printer on and off my ink cartridge is suppose to be sliding left and right but it’s stuck all the way to the right and not moving at all any help would be appreciated 

2 REPLIES 2
HP Recommended

Hi @Matt295,

 

Welcome to HP Support Community. 
Thank you for posting your query. I will be glad to help you.

 

I see that you are getting 0x error on your HP OfficeJet Pro 6978 All-In-One Printer.

 

Please follow the steps listed below reset the printer.
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on.

 

Let me know if this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Did you ever get this fixed?  I am having the exact same problem and did all of the mentioned steps to fix it, but it still is doing the same thing.

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