1 Device found: My Device (HP Officejet Pro 8600 Premium e-All-in-One - N911n)

[Yves70]

Hello,

I need help. My paper jam will not fix. I watched the video, and did everything, all the steps, the jam is still there. Can someone please help me?

[Raj_05]

Hi @Yves70,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing a persistent paper jam issue with your HP Officejet Pro 8600 Premium e-All-in-One printer. Paper jams can be frustrating, but there are several steps you can take to try and resolve the issue. Here's a comprehensive guide to help you.

• Turn Off and Unplug the Printer: Start by turning off your printer and unplugging it from the power source. This is an important safety step.
• Access the Jammed Paper: Open the printer cover and any paper trays to access the jammed paper. Make sure to remove any loose or partially torn paper pieces.
• Check for Obstructions: Look inside the printer for any foreign objects, such as paperclips, that may be causing the jam.
• Remove Jammed Paper: Gently pull out any visible jammed paper. Be careful not to tear the paper, as this can make the problem worse.
• Clean the Rollers: Use a lint-free cloth or a cotton swab and a bit of water to clean the paper feed rollers. Dirt and paper dust can cause paper jams.
• Reset the Printer: After clearing the jam and cleaning the rollers, plug the printer back in, turn it on, and try printing a test page to see if the issue is resolved.
• Check for Paper Type and Quality: Ensure that you are using the correct type and quality of paper for your printer. Using poor-quality or damaged paper can lead to jams.
• Check Paper Alignment: Make sure the paper is properly aligned in the paper tray, and that the paper guides are snug against the paper stack.
• Update Firmware/Drivers: Sometimes, updating your printer's firmware or drivers can resolve issues. Visit the HP website to download the latest firmware and drivers for your printer model.
• Paper Sensor Check: Look for any sensors or flags inside the printer that may be stuck or out of place. These sensors are essential for detecting paper jams.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support