3830 printer won't feed paper

[jylc]

The paper feeds in for half an inch and then stops. I cleaned the rollers and that was useless. Does anyone know how to replace the rollers and what part to order? I called a repair shop and they said $190 to replace the rollers. I hate to send another device to landfill.

[zoey7886]

@jylc, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your 3830 printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Please refer to this link for troubleshooting the issue before sending for repair.

Hope this helps!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[jylc]

Sorry that I wasn't more specific. It is the printer paper feed - not the scanner. It doesn't jam, it only feeds the paper 1/2 inch and stops. 

[Kuroi_Kenshi]

Hi @jylc,

  

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Paper Quality:

• Ensure that you are using the recommended paper type and quality for your printer. Avoid using wrinkled or damaged paper.

Load Paper Correctly:

• Make sure the paper is loaded correctly in the input tray. Align the paper guides and ensure the paper stack is not too thick.

Remove Any Obstructions:

• Turn off the printer and unplug it from the power source. Open the printer cover and check for any obstructions in the paper path. Remove any objects or debris you find.

Clean the Paper Rollers:

• The paper rollers might be dirty or worn out. Use a lint-free cloth lightly moistened with distilled water to clean the paper rollers. Allow them to dry completely before plugging the printer back in and attempting to print again.

Reset the Printer:

• Turn off the printer, unplug it for about 60 seconds, then plug it back in and turn it on. Sometimes a simple reset can resolve paper feed issues.

Perform a Printer Self-Test:

• Access the printer’s control panel and navigate to the Printer Maintenance or Tools menu. Perform a paper feed test to check if the printer can feed paper correctly.

Update Firmware:

• Check if there are any firmware updates available for your HP Envy 3830 printer. Visit the HP Support page to download and install the latest firmware updates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,