4x6 photo paper jams

[laj106]

Photo paper stalls under the blue piece just before the ink cartridges.

[Dragon-Fur]

@laj106 

Welcome to the HP Community --

Unknown printer -- unknown Operating System -- Unknown app or software program

The general causes of this sort of response can include one or more of the following items:

1. Paper is loaded incorrectly (including print side or orientation) or paper is perhaps loaded in the wrong tray.  Open Printer Product Home Page > Category Setup & User Guides > Find and open the user manual for your printer.
2. Printer is dirty and / or in need of maintenance - Open Printer Product Home Page > Category Troubleshooting > sub-category Printing > Jams > Select Document
3. Paper is not supported - too heavy?   See the Printer Specifications:  Open Printer Product Home Page > Category Product Specifications > sub-category Product Information > Select document.  NOTE:   If a full document for the specs is not available, open the printer's support home page and scroll down to open the standard specs information.
4. Paper Size / type is not set or detected in the Printer - Tray and Paper.  Load paper > Check printer control panel to modify / set paper size / type, else use the Embedded Web Server (EWS) > Settings > Preferences > Tray and Paper
5. Paper Size / type is not set or perhaps not adjusted fully / correctly in the app or software used to open, view, configure, and submit the print job to the printer.

None of these are "more likely" than the others -- each of the items are crucial to the print job configuration.

One of the more common errors: Tray and Paper not set at the printer.

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Printer - Tray and Paper

Depending on the printer model, the information might be checked on the touch-screen Printer Control Panel.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

General Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

and

Example - HP Smart - Mobile - Settings (Tray and Paper)

HP_Smart_Mobile_iOS_Menu_Settings_1

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

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 Enter the device type and model name of your HP product

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