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‎06-22-2021 01:41 PM

HP Recommended
Product: OfficeJet 5745
Operating System: Microsoft Windows 10 (64-bit)

Printer was working perfectly fine last week. Suddenly I had an issue with the printouts skipping lines. I went to the HP site and saw there was an issue with WIN10 updates. My laptop had just done an update the night before the print issue was noticed. I followed steps to update my printer. Once complete, I had "photo tray blocked" problems which I cannot resolve. Is there a fix? If not, it seems reasonable to ask HP to fix or replace the printer since it is now unusable through no fault of mine.

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1 REPLY 1

‎06-25-2021 07:55 AM

HP Recommended

@cdog99

 

Welcome to HP Support Community


I would like to help


I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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