8025e Paper Jam

[JoCo4]

Just taken delivery of a brand new 8025e. Paper jams almost every sheet. Sometimes will run for 2 or 3 then jams again. Ive removed the lift up section with the rollers to remove the jam then carefully pushed it back in place but still jams regularly.  Is this an inherent fault or is there a cure? Thanks in advance. 

[sandytechy20]

@JoCo4

Welcome to the HP support community.

I understand that you are getting paper jam errors, I am glad to assist you.

Remove debris from inside the paper path

When small bits of paper become lodged inside the paper path, paper jams are more likely to occur. To remove debris from the paper path and output rollers, run the thicker paper through the printer, such as photo paper.

1. Remove any paper from the input tray, and then load one full-size page of photo paper (letter or A4).

2. Send a blank print or copy job.

3. After the paper ejects, pull out the input tray.

   

4. Lift the front of the printer, and then remove any torn paper or debris from inside the tray and rollers.

   

5. Replace the tray, and then reload normal paper.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Refer to the HP support community for further assistance:- Click here

Keep me posted.

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Cheers.