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‎05-01-2026 10:19 AM

HP Recommended

Hello,

The printer at my office had some small plastic piece break inside the ADF that was part of the system that detects documents. They shoved a Q-tip and a paper towel into the ADF in a specific way that made it default to the flat scanner. I tried to fix the ADF by removing the Q-tip. This made the entire situation worse and now the printer always tries to use the ADF, and cannot "see" any document that is inserted.  Meaning that we are left with almost no avenues to scan or copy.

Is there a way to fully disable the ADF or make the printer default to the flat scanner in the settings? I've looked through every menu and weird work-around I've found online to no avail. 

Thank you.

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1 REPLY 1

‎05-03-2026 08:59 AM

HP Recommended

Hi @Danleethemanly,

 

Welcome to the HP Support Community!  

 

Thank you for reaching out regarding your printer. 

 

This seems like a hardware issue, and it will need a repair. I would request you to contact the nearest service center for assistance, if the device is out of warranty, it may incur charges.

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

 

Kuroi_Kenshi

Best Regards,

I'm an HP Employee.


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