ADF false paper jam

[Max45040]

I am trying to use ADF to scan documents to a PDF file and keep getting a Paper Jam error.  I don't see a jam and I can't get rid of the error.  Pressing OK on the printer display does nothing.  

[Garp_senchau]

@Max45040, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Plug the power cord back in.
5. Turn on the printer.

Also, I suggest you refer these guides for further troubleshooting: 

HP LaserJet Pro MFP M125-M128 - Paper Jam Error | HP® Support

HP printers - Automatic document feeder does not pick paper or feeds too many sheets | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Max45040]

Garp_senchau

Thanks for getting back to me! I tried the 5 recommended steps.  But I keep getting the same false paper feed jam.  This is something that I never ever got to make it work.  I tried originally when we originally got the printer.  I gave up because my wife thought she only wanted to use it as a printer.  Now she is asking me if I can make it work.

Thanks again for trying,

Max

[Garp_senchau]

Hey @Max45040, 

Thanks for reaching out! Since the issue remains unresolved, I suggest reaching out to the HP authorized service center near you for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Regards,

[MaxShelley]

Garp_senchau,

Thanks for trying.  But I wasn't able to speak to an authorized service center near me.  They only deal in computer issues and data recovery issues.  HP support agent I spoke with only wanted to sell me another printer.

[Garp_senchau]

Hey @Max45040, 

Thank you for your response

I recommend that you reset the printer to its factory defaults. By doing this, all of the data will be deleted, and you can start the unit over.

You may refer to this guide: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,