AFT on M527 trying to pull a non existent document while I a... - HP Support Community

dmmctlvr · ‎04-12-2023

My laserjet enterprise M527 has started trying to pull a document through the ATF (no document there) - while I'm trying to copy something on the plate. I've pulled all of the rollers and cleaned everything out, turned it off, unplugged it for a while and powered it all back up. When I try to do a copy on the plate, the ATF continues to move up and down attempting to pull a document in - can any one help me?

Repairatrooper · ‎04-13-2023

There is a mechanical flag next to the separation pad in the ADF assembly, I have seen cases where the spring that returns the flag to the no-paper present position does not have enough strength or the flag sticks. Flag is circled in red in picture below.

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AFT on M527 trying to pull a non existent document while I am trying to copy on the plate

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