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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Adjusting paper tray for 8x11 or 8x14 paper

Create an account on the HP Community to personalize your profile and ask a question
03-13-2022 08:33 AM
Welcome to the HP User Community.
Without knowing the model, we cannot look up the information for you.
In General
- Printers that support the longer paper size might have a tray that opens on the front end to accommodate the paper.
- Not all printers accept 8x14 - those that do likely do so using a custom paper size form.
- The answer you seek is located in the printer's User Guide
- The related answer - what paper sizes / types are supported - might be found in the printer Specifications document
What to do?
Answer
Learn how to Load Paper
Open the Homepage for your printer > Product Home
Open Category Manuals
Open the User Guide
Look for the section about "Load Paper" or "Load Media" (possibly chapter 2)
Verify your printer supports the paper size
Open Category Product Information
If the Specifications document is not already listed,
Open Sub-Category Specifications
Open the Specifications document for your printer
Look for and Open Paper Handling > Open Paper Tray Capacities (wording / name varies)
Look for the supported paper list for standard and custom paper types
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Open
Enter the type and name of your HP printer / device
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