All of the sudden my HP ENVY Photo 7855 printer will only recognize plain paper not my sticker paper

[Taya1211]

All of the sudden my HP ENVY Photo 7855 printer will only recognize plain paper not my sticker paper.

please help asap

[Garp_senchau]

@Taya1211, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP ENVY Photo 7855 printer suddenly only recognizes plain paper and not sticker paper, you may want to follow these steps to troubleshoot the issue:

Check Media Type Settings:

• Verify that the printer settings are configured correctly. When you go to print your document, make sure that you select the correct media type. This can often be found under something like "Media" or "Paper Type" in your printer software settings. Choosing the wrong type can cause the printer to not recognize the paper correctly.

Ensure Proper Loading of Sticker Paper:

• Make sure you are loading the sticker paper correctly. Aligning it properly within the tray ensures that the printer can detect it. Double-check the paper guides to ensure they are snug against the edges of your sticker paper without bending it.

Firmware Update:

• Check if there is a firmware update available for your printer. Updating the firmware can solve recognition problems and fix bugs that might be causing the issue. You can often find updates on the HP website or via your printer software.

Clean Printer Rollers:

• Ensure that the paper path and rollers inside the printer are clean. Dust or debris can interfere with the correct paper recognition. Use a lint-free cloth to clean the rollers gently and remove any dirt.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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