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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Re: Bit of label causing Paper Jam error
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10-10-2020 12:12 PM
I have a bit of shipping label stuck on the one area I can't access. It's under the part that pops out to normally clear a jam. Not on the roller, but curved piece that the paper goes against as it flows thru the system. Any ideas on how to access or clear a bit of stuck label? I was able to release the lid so I can get a better look, but because its a sticky label, I can't tug it out. I can barely see it, tried tweezers, but it just tears bits of label and doesn't pull the whole piece off? I also tried Goo Gone with a Q tip to see if it would dissolve the gummed piece of label. No luck. Of course it's a few months beyond warranty still almost new and service would probably cost me more than the printer did///UGH>
10-10-2020 10:41 PM
In this situation you are stuck with really one option. You need to moisten the stuck label with some WD40 and let it sit for a few hours. This will dissolve the glue and allow you to remove the bit of label. Do not just spray WD40 into the printer. You need to use either a cotton swab or some type of material that can hold a drop of fluid so you can apply it. After that push some heavier paper through to clear out any residue.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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