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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- CM1312 Laser Printer Paper not Feeding

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03-29-2023 04:22 PM - edited 03-29-2023 04:32 PM
My CM1312 Laser Printer will not feed paper from the supply tray most of the time. The printer will try over and over to engage the feed, continuing to fail. This printer is at least 15 years old, so I'm wondering if there is some cleaning I need to do to cause it o be more successful in grabbing the paper. Thanks for your help.
03-30-2023 08:40 AM
The pickup roller is either dirty or worn out. Remove the paper tray and look at the back of the tray cavity. There is a roller in the center, the main part of the roller faces away but you should be able to judge the condition, it should have fingerprint like ridges on it. Check YouTube for a video on how to enter secondary service mode to rotate the roller to remove it to clean or replace.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.