CM1415 pickup roller installed incorrectly

[dough_52]

I attempted to replace the pickup roller in my CM1415 printer.

I obviously did this incorrectly, because now when the printer starts, or when I try to print, I hear a loud ratcheting sound.

I am willing to take this device in for service, but I have not been able to find anyone around here who is willing to perform this service.

[Valsimot]

How did you rotate the pickup roller using the force or from the service menu? It's very unlikely you install it incorrectly unless you use a lot of force to do it wrong.

[dough_52]

I used the service menu.

What I think I did wrong was to not click the new roller securely in place.

I am assuming that the roller spun in place when the printer started up, and now it is stuck.

[Valsimot]

Yes, probably the shaft where the pickup roller is mounted is out of the home position making a very loud noise when the printer is turned ON. You can lift the printer and use your hand to rotate the pickup roller ( and shaft ) hoping it will get out of the blocked position. 

[dough_52 · Accepted solution]

That did the trick.

I had to cut the rubber part off of the messed up pickup roller and work it out from behind the roller.

Then I was able to rotate the mechanism by hand far enough to click the roller properly in place.

Then I used the service menu to rotate it and installed a new pickup roller (I'm glad that I bought 2).

The printer seems to work just fine now.

Thank you for your help.