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‎11-19-2024 02:33 PM - edited ‎09-11-2025 05:14 PM

HP Recommended
Product: HP Color LaserJet CP2025dn Printer
Operating System: Microsoft Windows 11

PROBLEM SOLVED, FINALLY GOT THE MENU AND INSTALLED ROLLERS, SEEMS TO BE WORKING OK

 

I have installed print roller and smaller roller on cp2025dn but when I did a print it pulled several pages while printing. I figured I did something wrong so I attempted to start over from the begining in order to reset the rollers.

1. I pressed OK at Ready, then menu display shows "Setup Menu Reports"

2. I press OK and Menu displays "Setup Menu 2ndary Services" 

3. I pressed OK and menu displays "2ndary Service Reports" 

4. I pressed OK again and menu displays "Service Reports Cont. Self-Test"

5. I pressed OK again and menu displays "Cont. Self-Test [Cancel] To Stop" 

It then attempts to print a report but will not feed paper. 

6. I press cancel and start over but it keeps repeating at step 4.

PROBLEM:

 I'm unable to get back to the "2ndary Pick Roller" menu display in order to reset the rollers. 

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