• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎07-04-2023 08:43 PM

HP Recommended
Product: HP Color LaserJet Professional CP5225n Printer

installed new fuser unit and get "wrong fuser installed" error message

Category:
3 REPLIES 3

‎07-05-2023 08:24 AM

HP Recommended

2 possible problems -

1. you have the wrong voltage of fuser

2. you installed a fuser for a 775 or other model that is similar but not compatible.

 

Correct current part number for this fuser is CE710-69009

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-05-2023 07:26 PM

HP Recommended

Hi,

i appreciate you taking the time to respond. i regret that i failed to include that my printer is 220Vac. The part number CE710-69006 is for a 110V printer. i purchased the CE978A fuser unit which from all my research is the correct part number.

At the moment i am struggling to find a solution. HP were very unhelpful telling me to throw it out and buy a new printer. Not encouraging tech support.

Was this reply helpful? Yes No

‎07-08-2023 02:10 PM

HP Recommended

The fuser you purchased is for the 5525 series and is not compatible with the 5225 series.

 

This should be the correct part: https://www.partshere.com/online/detail.asp?partno=CE710-69002

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.