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‎01-04-2022 12:04 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My husband totally removed tray number two from our LaserJet printer number  FP 476 nw.  I am unable to put the tray back in the printer. Is there something special you’re supposed to do other than trying to slide it into place? Thank you

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4 REPLIES 4

‎01-04-2022 05:28 PM

HP Recommended

There are no special requirements to install tray.  Should just slide into printer.  Empty the cassette tray.  Try to install.  Where does it bind up?  Post pictures if possible.

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‎01-04-2022 09:43 PM

HP Recommended

Catches about 2” in.  The grey tray seems to have come apart from red plastic tray beneath it.  We have tried every angle possible and it won’t slide in.

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‎01-05-2022 04:49 AM

HP Recommended

Thank you for your reply.  Please confirm the printer model.  You identified printer as a FP 476nw.  Did you mean to write HP CLJ M476nw?  If so, the cassette tray for this printer, RM@-5469-000CN, does not have red plastic.  Tray should be dark/light gray in color.  A picture red area would help too.  Google tray part number and compare to your tray.

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‎01-05-2022 02:06 PM

HP Recommended

I have solved this problem.  The red plastic tray doesn’t go underneath the paper tray but on top. Then it slides in perfectly just one stop

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