Carriage Belt Envy 4500

[Roandmoe]

The carriage belt on my HP Envy 4500 is loose and I can't figure out where it should attach on the right side of the printer.  Is there a diagram available on how to reattach the belt?

[Echo_Lake]

@Roandmoe

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the carriage belt?
• Did you make any changes to your printer? 

While you respond to that, let's try these steps from YouTube: https://www.youtube.com/watch?v=fPVzKUnXm_4&ab_channel=HPSupport
By the end of the video, you will be able to isolate the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Roandmoe]

Hello,

I don't know if the correct term is carriage belt, but I have attached a picture below.  The butter knife is showing the part that I am calling the carriage belt.

I did not make any changes to the printer.  I received a carriage jam error and viewed the HP video on You Tube to clear the jam.  When that did not work, I noticed that the belt was disconnected.  I can see where it attaches on the left side, but cannot see where it goes on the right side.

[Echo_Lake]

@Roandmoe

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!