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‎06-04-2021 09:48 AM

HP Recommended
Product: HP Photosmart 3210 All-in-one

My printer printed one page, then a paper jam happened.  I removed the paper from the back of the printer, the paper did not tear.  Now I have an error stating 'carriage jam - open door.  clear carriage jam, and then press OK to continue'.  I have done this about 6 times now, and see no jams/paper.  I have unplugged the printer from the back, and from the outlet.  When I try to turn off the printer, it sits and says 'shutting down', but doesn't.  I appreciate any advice 🙂

1 REPLY 1

‎06-07-2021 07:13 AM - edited ‎06-07-2021 07:14 AM

HP Recommended

@GoalieG

 

Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/sg-en/product/hp-photosmart-3100-all-in-one-printer-series/439598/document/c0...

 

Also ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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