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Hello,
Please click HERE to access the steps that should resolve the issue .
Also , try removing the printhead and re-install them. Ensure you push down the cartridge slot, else it could be one of the reasons for Carriage Jam or E3 error. Below is a link to document to assist you in reseat the cartridges/printheads.
https://support.hp.com/in-en/product/hp-smart-tank-500-all-in-one-series/23394952/document/c06263927
Regards,
Jabzi
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Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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