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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Change paper source

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07-18-2024 04:19 PM
I am trying to print on envelopes. I am trying to load the paper in the top loading one right above the scanner, where I can move the little arm things to hug the paper size Im using (I hope that makes sense). However it does not let me change the paper source setting! It only gives me the “main tray” option. And no matter what it won’t detect that there’s paper elsewhere so when I print it says I’m out of paper. But when I load the envelopes in the main tray the paper Jams (obviously). Idk what to do
07-18-2024 05:26 PM
The location you are placing the envelopes in is the document feeder for the scanner. You cannot print from there. See the user guide here http://h10032.www1.hp.com/ctg/Manual/c06611086.pdf for instructions on how to load envelopes, page 13
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.