Chewing up paper

[SMcCprintplease]

Every time I try to print, the paper gets crumpled up and torn. I have tried different paper qualities to no avail. I've cleaned out all paper from each jam.

[sandytechy20]

@SMcCprintplease

Welcome to the HP support community.

I understand that you are getting a paper jam issue, I am glad to assist you.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the paper pick rollers (inside printer)

• Clean the paper pick rollers under the cartridges or inside the paper tray area.
• Get a flashlight.
• Turn off the printer.
• Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.
• Remove the paper stack from the input tray.
• Depending on your printer model, use the flashlight to find the paper pick roller.
• PRINTERS WITH THE ROLLER UNDER THE CARTRIDGES
• 
• PRINTERS WITH THE ROLLER ABOVE THE INPUT TRAY
• 
• Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
• Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
• Allow the rollers to dry for two minutes.
• Reconnect the power cord and cables, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.