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‎05-22-2023 03:49 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 11

One of the reasons I bought this printer was because it could (supposedly) print on note cards.  I am unable to do so. 

 

Paper size is set to the custom size in the printer interface from Word.  I've selected the notecard size and heavier weight from the printer men (Tray 1,  manual feed).  The card feeds, but then never makes it through the printer, and lands in the compartment above Tray 2, has not printed at all.  No matter what combination of settings I use, it never makes it further than that location. 

 

Is there a solution?

1 person had the same question
3 REPLIES 3

‎05-23-2023 03:10 AM

HP Recommended

Too heavy paper. Cut the plain paper to size and print on it for testing purposes.




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‎05-23-2023 04:33 PM

HP Recommended

Thanks for the quick reply and suggestion.  I tried it.  Same result, regular paper cut to note card size also hangs up in the printer, has to be cleared.

 

Still looking for a solution. 

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‎05-24-2023 02:10 PM

HP Recommended

What size is your note card? Paper may be too short and does not feed because rollers in printer are too far apart.

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