Constant E1 error message. Have already reset printer multiple times ...

[Hunterdog]

I get E1 error every time i print. Paper will make it 1/2 way through to the rollers but then stops and nothing gets printed. If i hit red X it will then feed through and exit printer, but with nothing printed on it. Often times this gets followed up with an E5 error too....

Help

[Nirvana_95]

Hi @Hunterdog

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you try copying from the printer to check if the issue persists. 

Please check the alignment of the print and check if the issue persists.

You may also use the link below to update the firmware of your system and check if the issue persists: https://support.hp.com/in-en/drivers/selfservice/hp-envy-6000-all-in-one-printer-series/29256672/mod... 

Hope this helps! Keep me posted. 

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