Custom paper dimensions won't print, wrong paper size error

[lclifford8899]

I'm trying to print 4'' by 3.5'' placecards with my HP tango. I set up the custom paper dimensions but when I print, the paper stops and the error for wrong paper size comes up. I tried both directions for printing but neither have worked.

[Dragon-Fur]

@lclifford8899 

Welcome to the HP Community Forum.

Your little paper is "too small" -- the printer cannot print on this size.

Example Specifications

 Product Specifications for the HP Tango (2RY54A)

Section Paper Handling

Media sizes supported (metric)	A4; B5; A6; DL envelope (Note: many other media sizes are supported. Anything from 76.2 x 127 to 215.9 x 355.6 mm)
Media sizes supported (U.S. standard)	Letter; legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes (Note: many other media sizes are supported. Anything from 3 x 5 to 8.5 x 14")
Media sizes, custom (metric)	76 x 127 to 216 x 356 mm
Media sizes, custom (U.S. standard)	3 x 5 to 8.5 x 14 in

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