• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended

I am unable to print A5 paper in my HP Deskjet 2131 as the inserted papers are either getting jammed inside or not getting printed properly. I am not able to understand whether the printer supports A5 paper or not. Kindly suggest any possible solution

1 REPLY 1
HP Recommended

@RAJATBADDI 

 

Welcome to the HP English Community --

 

According to the Specifications, yes - paper size A5 is supported in Plain Paper format / weight.

 

Paper-handling specifications

Review the following tables to make sure that you are using the correct paper types and sizes and are not overloading the input tray.
 
Sub-Section Paper tray capacities
The following table contains the recommended maximum amount of paper to use in each tray.
Tray
Paper type
Weight
Capacity
Input tray
Paper
80 g/m2 (20 lb bond)
Up to 60 sheets of plain paper
Labels
n/a
Up to 10sheets (17 mm [0.67 in] stacked)
Envelopes
75 to 90 g/m2 (20 to 24 lb bond envelope)
Up to 5 envelopes
Cards
Up to 200 g/m2 (110 lb index)
Up to 20 cards
Photo paper
Up to 280 g/m2 (75 lb index)
Up to 20 sheets
Output tray
Paper
n/a
Up to 25 sheets
Photo paper
Up to 10 sheets of photo paper
Labels
Up to 25 sheets
Envelopes
Up to 5 envelopes
Cards
Up to 10 cards
note:
The type of paper and the amount of ink you are using affects output tray capacity. HP recommends emptying the output tray frequently.
Sub-Section Supported paper sizes
To avoid paper jams and other issues, make sure that you are using the type and size of paper when loading the input tray.
Paper type
Paper size
U.S. Letter
216 x 279 mm (8.5 x 11.0 in)
U.S. Legal
216 x 356 mm (8.5 x 14.0 in)
A4
210 x 297 mm (8.27 x 11.69 in)
A5
148 x 210 mm (5.8 x 8.3 in)
A6
105 x 148 mm (4.13 x 5.83 in)
4.0 x 6.0 in
101.6 x 152.4 mm (4.0 x 6.0 in)
5.0 x 7.0 in
127 x 177.8 mm (5.0 x 7.0 in)
8.0 x 10.0 in
203.2 x 254 mm (8.0 x 10.0 in)
8.5 x 13.0 in
216 x 330 mm (8.5 x 13.0 in)
B5
176 x 250 mm (6.9 x 9.8 in)
U.S. Executive
184 x 267 mm (7.25 x 10.5 in)
U.S. Statement
140 x 216 mm (5.5 x 8.5 in)
*This size is compatible for borderless printing.
 
===========================================
 
Load Media - Page 11
Load paper in the in-take tray,  narrow sides top/bottom
 
===========================================
 
Lacking a way to alert the printer to the paper size and type,
I would guess that the job configuration setup must be expected to load the paper and print on the A5 paper.
?
 
===========================================
 
What else?
 
Printer not ready to print?
 
Troubleshooting here:
 
 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2131 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 
 
 
 
 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.